Terms and Conditions | A&N Jewellers

Welcome to A&N Jewellers.

These Terms & Conditions govern your use of the A&N Jewellers website and your purchase of products through our online store. By accessing our website, browsing our products or placing an order, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use the website or place an order.

1. About A&N Jewellers

A&N Jewellers offers gold and silver jewellery through its online store. We aim to provide accurate product information, transparent pricing and quality jewellery to our customers.

Our contact details are:

A&N Jewellers

129, Dattatreya Nagar,

Nagpur, Maharashtra – 440024, India

Email: anjewellersofficial@gmail.com

Phone: +91 9767084334

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed on our website are accurate and up to date.

Jewellery may appear slightly different from photographs due to lighting, photography conditions, screen settings and the natural characteristics of precious metals and gemstones.

Where applicable, product information may include metal type, purity, net metal weight, product type, design, occasion, gender, hallmark information and other relevant specifications.

Customers should review the product information carefully before placing an order.

3. Gold and Silver Jewellery

Gold and silver jewellery is priced according to the applicable product specifications and pricing displayed at the time of purchase.

For gold jewellery, applicable purity and hallmark information will be provided with the product where required.

Gold jewellery may be subject to BIS hallmarking requirements applicable to the product.

The actual weight of a jewellery item may vary slightly from the displayed or estimated weight due to manufacturing tolerances and the characteristics of the individual piece.

Where applicable, the final product invoice will contain the relevant product and pricing details.

4. Jewellery Pricing

The price displayed on a product page is the applicable selling price at the time the order is placed, unless an obvious pricing or technical error has occurred.

Prices may change from time to time due to changes in precious metal prices, product costs, taxes, making charges, promotions or other commercial factors.

Once an order has been successfully accepted, the applicable price will be determined according to the order confirmation and applicable terms.

A&N Jewellers reserves the right to correct genuine pricing, technical or listing errors.

5. Making Charges and Other Charges

Where applicable, jewellery pricing may include making charges and other applicable costs.

The product price and applicable charges presented during the purchase process should be reviewed before placing an order.

Any applicable taxes will be charged in accordance with prevailing laws and regulations.

6. Product Weight and Purity

The weight and purity information displayed for a product is provided for customer reference and product identification.

Precious metal jewellery is manufactured within normal industry and manufacturing tolerances.

Where applicable, the final invoice and product documentation will provide the relevant details of the purchased jewellery.

Customers should not remove, alter or tamper with product identification tags, hallmark information or accompanying documentation.

7. Product Images and Colours

We make reasonable efforts to display jewellery images accurately.

However, the appearance of colours, textures, finishes and stones may vary depending on photography, lighting and the customer's display device.

Such minor visual differences do not necessarily constitute a product defect.

8. Orders

Placing an order on the website constitutes a request to purchase the selected product.

An order may be subject to verification of product availability, customer information, pricing and other order details.

A&N Jewellers reserves the right to cancel or decline an order where there is a genuine issue relating to product availability, pricing, technical errors, suspected fraudulent activity or other circumstances permitted under applicable law.

If an order is cancelled after payment has been received, any applicable refund will be processed according to our Returns, Refunds & Exchange Policy.

9. Custom and Made-to-Order Jewellery

Some jewellery may be created, modified or manufactured specifically according to a customer's requirements.

Custom, personalised and made-to-order jewellery may not be eligible for cancellation, return or exchange except where applicable under our Returns, Refunds & Exchange Policy or where required by applicable law.

Before placing an order for customised jewellery, customers should carefully verify all specifications provided to A&N Jewellers, including design, size, engraving and other requested modifications.

10. Ring Size and Customer Specifications

For products requiring a ring size or other customer-specific measurement, the customer is responsible for providing accurate information.

Customers should carefully verify the required size before placing an order.

Where a product is manufactured according to a customer-provided size or specification, resizing or modification after delivery may be subject to additional charges and availability.

Custom-sized or personalised jewellery may be subject to the exclusions stated in our Returns, Refunds & Exchange Policy.

11. Payment

Available payment methods will be displayed during the checkout process.

An order will be processed only after the applicable payment has been successfully received or otherwise authorised.

A&N Jewellers does not store customers' complete card, banking or other sensitive payment credentials on its website unless expressly stated through the applicable payment service.

Payment processing may be handled through third-party payment service providers subject to their applicable terms and policies.

12. Shipping and Delivery

Orders will be shipped according to the shipping and delivery information displayed on the website.

Delivery times may vary depending on product availability, order processing, destination, courier operations, weather, public holidays and circumstances beyond our reasonable control.

Customers must provide accurate delivery information when placing an order.

A&N Jewellers is not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

For high-value jewellery shipments, appropriate secure and/or insured shipping methods may be used where applicable.

13. Delivery Inspection

Customers are advised to inspect the package carefully when it is delivered.

For jewellery orders, customers are strongly encouraged to record an unboxing video showing the package from the time it is received until the product is fully unpacked.

If the package appears damaged, tampered with or opened, customers should document the condition and contact A&N Jewellers as soon as possible.

Any damage, shortage or incorrect-product claim may require photographs, video or other supporting information for verification.

14. Returns, Refunds and Exchanges

Returns, refunds and exchanges are governed by our separate Returns, Refunds & Exchange Policy.

Customers should review that policy before placing an order.

Where a product is eligible for return or exchange, the product must satisfy the applicable conditions stated in that policy.

Returned jewellery may be inspected for authenticity, product identity, weight, purity, hallmark, tags, packaging, physical condition and other applicable characteristics before a refund or exchange is approved.

15. Jewellery Condition and Alteration

A&N Jewellers is not responsible for damage caused by improper use, storage, cleaning, handling, resizing, repair, modification or alteration performed after delivery.

Customers should follow the jewellery care instructions provided with the product where applicable.

Products returned with signs of wear, alteration, damage or tampering may not qualify for return or exchange, subject to applicable law and our Returns, Refunds & Exchange Policy.

16. Jewellery Care

Customers should take appropriate care when handling and storing jewellery.

Jewellery should be protected from harsh chemicals, perfumes, cosmetics, moisture and activities that may cause physical damage.

Jewellery should preferably be stored separately in a suitable jewellery box or pouch when not in use.

Natural changes in appearance resulting from normal wear and exposure to environmental conditions are not necessarily manufacturing defects.

17. Website Use

Customers agree to use the website only for lawful purposes.

Customers must not:

- Use the website for fraudulent or unlawful activities.

- Attempt to gain unauthorised access to the website or its systems.

- Interfere with the operation or security of the website.

- Upload or transmit malicious software or harmful content.

- Misuse product information, website content or other intellectual property.

- Use the website in a manner that may damage or disrupt its operation.

18. Intellectual Property

All website content, including logos, brand names, photographs, product images, text, graphics, designs and other materials, is owned by or licensed to A&N Jewellers unless otherwise stated.

Such content may not be copied, reproduced, modified, distributed or commercially used without prior written permission, except where permitted by applicable law.

19. Third-Party Services

The website may use third-party service providers for payment processing, shipping, analytics, communication, hosting or other services.

Use of such services may be subject to the terms and policies of the respective third-party providers.

A&N Jewellers is not responsible for the independent policies or practices of third-party service providers.

20. Website Availability

We make reasonable efforts to keep our website available and functioning correctly.

However, temporary interruptions may occur due to maintenance, technical problems, internet connectivity, hosting issues, security incidents or circumstances beyond our reasonable control.

We do not guarantee that the website will always be available without interruption or error.

21. Limitation of Liability

To the extent permitted by applicable law, A&N Jewellers will not be responsible for losses arising from circumstances beyond our reasonable control, including courier delays, network failures, technical interruptions, natural events or incorrect information supplied by the customer.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited.

22. Fraud Prevention

A&N Jewellers may take reasonable steps to verify orders and customer information to prevent fraud, misuse and unauthorised transactions.

Orders that appear fraudulent, suspicious or inconsistent with the information provided may be subject to verification, delay or cancellation where permitted by applicable law.

Any action taken under this section will be handled in accordance with applicable law.

23. Privacy

Customer information is handled according to our applicable privacy practices and policies.

By using our website and placing an order, customers acknowledge that certain information is required to process orders, payments, delivery and customer support.

24. Changes to These Terms

A&N Jewellers may update these Terms & Conditions from time to time to reflect changes in our services, business practices, website features or applicable legal requirements.

The updated version will be published on this page with the applicable updated date.

Customers should review the Terms & Conditions before placing future orders.

25. Governing Law

These Terms & Conditions shall be governed by the laws applicable in India.

Any dispute arising in connection with the website or an order shall be subject to the jurisdiction of the competent courts having jurisdiction over A&N Jewellers, subject to applicable consumer protection laws and legal rights of customers.

26. Customer Support and Grievance Redressal

For questions, complaints, returns, refunds or other concerns relating to an order, customers may contact A&N Jewellers at: