Returns, Refunds & Exchange Policy

At A&N Jewellers, we take great care to ensure that every piece of jewellery is inspected, securely packaged and delivered to you in excellent condition. We want you to shop with confidence, and this policy explains our return, refund and exchange process.

1. Return Window

Eligible products may be returned within 3 days from the date of delivery, subject to the conditions mentioned below.

The return request must be raised within the applicable return period by contacting us at:

Email: anjewellersofficial@gmail.com

Please include your order number, product details and reason for the return, along with photographs/videos where applicable.

2. Eligibility for Return

A product is eligible for return only when:

  • The return request is raised within 3 days of delivery.

  • The jewellery is unused and unworn.

  • The product is in its original condition.

  • The original jewellery packaging is intact.

  • All original tags, certificates, invoices and accompanying documents are returned with the product.

  • The product has not been resized, altered, repaired, engraved, polished or otherwise modified after delivery.

  • The product passes our quality and authenticity inspection after it is received.

For jewellery where applicable, the BIS hallmark, product tag and other identification markings must remain intact.

3. Products Not Eligible for Return

The following products are generally not eligible for return:

  • Custom-made, personalised or made-to-order jewellery.

  • Products that have been resized, altered, engraved, repaired or modified according to customer instructions.

  • Jewellery showing signs of wear, damage, scratches, dents or improper handling.

  • Products returned without the original tags, certificates, invoice or required packaging.

  • Products where the hallmark, identification marks or product tags have been removed or tampered with.

  • Products damaged after delivery due to improper use, storage or handling.

  • Any product that does not pass our quality inspection after return.

If a product is specifically marked as non-returnable on its product page, that condition will also apply.

4. Exchange Policy

Eligible jewellery may be requested for exchange within 10 days of delivery, subject to product availability and inspection.

Exchange requests are subject to the following conditions:

  • The jewellery must be unused and in its original condition.

  • Original packaging, tags, certificates and documents must be returned.

  • The product must pass our quality inspection.

  • Customised, personalised and made-to-order products may not be eligible for exchange.

If the replacement product has a higher value, the customer will be required to pay the applicable difference.

If the replacement product has a lower value, the difference will be handled according to the applicable exchange/refund procedure of A&N Jewellers.

5. Custom & Made-to-Order Jewellery

Jewellery specially created, modified, personalised or manufactured according to a customer's specifications may not be eligible for return or exchange, except where the product is defective, damaged in transit, incorrect or does not conform to the agreed specifications.

This includes, where applicable:

  • Custom designs

  • Personalised jewellery

  • Engraved jewellery

  • Specially manufactured pieces

  • Customer-requested modifications

  • Made-to-order jewellery

6. Damaged, Defective or Incorrect Product

If you receive a product that is:

  • Damaged during transit

  • Defective

  • Incorrect

  • Different from the product ordered

  • Missing an item or component

please contact us as soon as possible after delivery.

We strongly recommend recording an unboxing video when opening your jewellery package. Photographs and/or video evidence may be requested to help us investigate transit damage or discrepancies.

After verification, A&N Jewellers may offer an appropriate replacement, exchange or refund, depending on the circumstances and product availability.

7. Jewellery Inspection

All returned jewellery will be inspected after receipt.

The inspection may include verification of:

  • Product identity

  • Weight

  • Purity/hallmark

  • Product tags

  • Physical condition

  • Original packaging

  • Certificates and accompanying documents

  • Signs of wear, alteration or damage

A return or exchange will be processed only after the product has successfully passed the applicable inspection.

8. Return Shipping

For an approved return, A&N Jewellers will provide the customer with the applicable return instructions.

Customers should not send jewellery to an address without first obtaining return confirmation from A&N Jewellers.

Where the return is due to a product being damaged, defective, incorrect or not as described, A&N Jewellers will determine the appropriate return-shipping arrangement.

For returns requested for reasons other than a product defect, damage or error on our part, applicable return-shipping costs may be borne by the customer.

All jewellery should be returned using a secure and trackable shipping service as instructed by A&N Jewellers.

9. Refunds

Once the returned product has been received and successfully inspected, the refund will be processed through the applicable payment method and according to the applicable transaction/payment-processing timelines.

The final refundable amount may depend on the reason for the return and the applicable return conditions.

Any applicable non-refundable charges, deductions or adjustments will be communicated to the customer where relevant.

10. Order Cancellation

If you wish to cancel an order, please contact A&N Jewellers as soon as possible.

Cancellation requests made before the order has been dispatched may generally be processed, subject to the status of the order.

Once an order has been dispatched or entered into production, cancellation may not be possible, particularly for customised or made-to-order jewellery.

11. Return Procedure

To request a return or exchange:

Step 1: Contact us at anjewellersofficial@gmail.com.

Step 2: Provide your order number, product details and reason for the request.

Step 3: Provide photographs/videos or other information requested by our team.

Step 4: Wait for confirmation and return instructions from A&N Jewellers.

Step 5: Pack the jewellery securely with all original packaging, tags, certificates and documents.

Step 6: Ship the product using the return method provided by A&N Jewellers.

Step 7: Once received, the product will undergo inspection.

Step 8: After successful inspection, the applicable refund or exchange will be processed.

12. Important Jewellery Safety & Packaging Requirement

Jewellery is a high-value product. Customers must ensure that the product is securely packaged when returning it.

A&N Jewellers is not responsible for loss or damage resulting from a return shipment that was not sent according to the return instructions provided by us.

Please retain the shipping receipt and tracking details until the return has been confirmed as received.

13. Contact Us

For returns, refunds, exchanges or any other questions regarding an order, please contact:

A&N Jewellers
Email: anjewellersofficial@gmail.com
Phone: +91 9607778886
Address: 129, Dattatreya Nagar, Nagpur, Maharashtra – 440024, India

We will be happy to assist you with your request.