Privacy Policy

A&N Jewellers ("A&N Jewellers", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing our products or communicating with us.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, when it may be shared, and the steps we take to protect it.

By using the A&N Jewellers website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

Information you provide to us
When you create an account, place an order, contact us or submit a form, we may collect:

  • Full name

  • Email address

  • Mobile/telephone number

  • Billing address

  • Shipping/delivery address

  • City, state and postal code

  • Order and product information

  • Customer communications

  • Information you provide for custom or personalised jewellery

  • Other information necessary to fulfil your request or order

Payment information

Payments may be processed through third-party payment service providers.

A&N Jewellers does not intend to store your complete debit-card, credit-card, banking or other sensitive payment credentials on our website.

Payment information may be handled directly by the applicable payment service provider according to its own privacy policy and security practices.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by the website, hosting provider, analytics services or other technologies used on the website.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate location derived from technical information

  • Pages visited

  • Products viewed

  • Date and time of visits

  • Referring website or search information

  • Website interaction information

  • Cookies and similar technologies

This information may be used to maintain website security, improve website performance, understand website usage and identify potential technical or security issues.

3. How We Use Your Information

We may use personal information for legitimate business and service-related purposes, including:

  • Processing and fulfilling orders

  • Processing payments through applicable payment providers

  • Arranging delivery and shipping

  • Providing customer support

  • Responding to enquiries

  • Managing returns, refunds and exchanges

  • Processing custom or personalised jewellery requests

  • Maintaining customer and order records

  • Improving our products, website and customer experience

  • Preventing fraud and unauthorised transactions

  • Maintaining website security

  • Complying with applicable legal and regulatory requirements

  • Communicating important information about your orders or account

  • Sending promotional communications where applicable and permitted

We do not sell your personal information as a product to third parties.

4. Cookies

Our website may use cookies and similar technologies.

Cookies may be used for purposes such as:

  • Keeping the website functioning correctly

  • Remembering preferences

  • Maintaining shopping-cart functionality

  • Understanding website traffic and usage

  • Improving website performance

  • Supporting analytics and marketing features where applicable

Some cookies may be necessary for the operation of the website, while others may be optional depending on the services and technologies used.

Where applicable, you may be able to manage certain cookie preferences through your browser or available website controls.

Disabling certain cookies may affect the functionality of some website features.

5. Sharing of Personal Information

We may share relevant personal information with trusted service providers where reasonably necessary to provide our services.

These may include:

Payment service providers

For processing payments and related transactions.

Shipping and courier partners

For delivering your orders and processing delivery-related information.

Website and technology providers

For hosting, maintaining, securing and operating our website and online store.

Analytics and marketing providers

Where applicable, for understanding website performance and improving our marketing and customer experience.

Government or legal authorities

Where disclosure is required or permitted by applicable law, regulation, legal process or a lawful government request.

We only intend to share information reasonably necessary for the relevant purpose.

6. Data Security

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions, including protecting their account credentials and avoiding sharing passwords or sensitive information with others.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Fulfilling orders

  • Maintaining transaction and business records

  • Providing customer support

  • Handling returns and warranty-related matters

  • Meeting applicable legal, accounting and tax requirements

  • Resolving disputes

  • Preventing fraud and misuse

When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable law.

8. Customer Rights and Requests

Subject to applicable law, you may contact us regarding your personal information and request appropriate action where available, such as:

  • Access to information relating to you

  • Correction of inaccurate information

  • Updating your contact details

  • Withdrawal of consent where processing is based on consent

  • Deletion or erasure where applicable

  • Information regarding how your personal information is being used

Some requests may be subject to legal, contractual or other applicable limitations.

To make a privacy-related request, contact us using the details provided below.

9. Marketing Communications

If we introduce newsletters, promotional communications or marketing messages, we will use your personal information for such communications only where permitted by applicable law and based on the applicable consent or legal basis.

You may request to stop receiving promotional communications from us.

Important transactional communications, such as order confirmations, delivery updates, payment information and return-related communications, may still be sent where necessary to provide the requested service.

10. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

These third parties operate independently and may have their own privacy policies and terms.

A&N Jewellers is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

11. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

12. Fraud and Security

We may use personal information to detect, investigate and prevent:

  • Fraudulent transactions

  • Unauthorised purchases

  • Identity misuse

  • Payment abuse

  • Website attacks

  • Other unlawful or harmful activities

Where necessary, information may be shared with relevant payment providers, logistics providers, legal authorities or other appropriate parties in accordance with applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business

  • Website functionality

  • Technology

  • Service providers

  • Applicable laws and regulations

  • Data-protection requirements

The updated version will be published on this page with the revised Last Updated date.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or wish to make a privacy-related request, please contact:

A&N Jewellers
129, Dattatreya Nagar,
Nagpur, Maharashtra – 440024, India

Email: anjewellersofficial@gmail.com
Phone: +91 9767084334

We will review privacy-related requests and respond in accordance with applicable law.