Shipping & Delivery Policy

At A&N Jewellers, we take great care in securely packing and delivering your jewellery. This policy explains how orders are processed, shipped and delivered within India.

1. Shipping within India

We currently offer delivery across India, subject to serviceability of the delivery address.

Shipping charges applicable to your order are included in the product price displayed on our website. No separate shipping charge will normally be added at checkout for standard domestic delivery.

2. Secure & Insured Shipping

Jewellery is a high-value product. Orders are securely packaged and shipped using appropriate logistics arrangements.

Where applicable, shipments may be sent through insured and trackable delivery services to help protect the shipment during transit.

Customers should retain the shipment tracking information until the order has been successfully delivered.

3. Processing Time

Orders are generally processed after successful order confirmation and payment verification.

Most ready-to-ship products are expected to be dispatched within 2–3 business days, unless a different processing time is mentioned on the product page.

Customised, personalised and made-to-order jewellery may require additional processing time.

The applicable estimated processing or dispatch time will be communicated where relevant.

4. Delivery Time

For standard domestic orders, estimated delivery is generally:

5–7 business days after dispatch.

Actual delivery time may vary depending on:

  • Delivery location

  • Courier availability

  • Product availability

  • Weather conditions

  • Public holidays

  • Remote or difficult-to-service locations

  • Unforeseen logistics or operational circumstances

Delivery estimates are therefore indicative and are not guaranteed delivery dates.

5. Order Tracking

Where tracking information is available, customers may receive shipment tracking details through the contact information provided while placing the order.

Customers should use the tracking information to monitor the progress of their shipment.

If you have not received your tracking information within the expected timeframe, please contact us.

6. Delivery Address

Customers are responsible for providing accurate and complete delivery information.

Please carefully verify:

  • Name

  • Mobile number

  • House/building number

  • Street/locality

  • City

  • State

  • PIN code

A&N Jewellers will not be responsible for delivery delays or failed delivery attempts caused by incorrect or incomplete information provided by the customer.

7. Delivery Attempt

The courier partner may make one or more delivery attempts according to its applicable procedures.

Customers should ensure that someone is available to receive a high-value jewellery shipment at the provided delivery address.

Additional delivery attempts or re-shipment resulting from an incorrect address, customer unavailability or other customer-related circumstances may be subject to applicable courier arrangements.

8. Damaged or Tampered Package
Customers are strongly advised to inspect the outer package carefully at the time of delivery.

If the package appears:

  • Damaged

  • Opened

  • Tampered with

  • Torn

  • Wet

  • Otherwise compromised

Please document the condition immediately.

We strongly recommend recording an unboxing video from the unopened package through the complete opening of the shipment.

Please contact A&N Jewellers as soon as possible if you believe the product has been damaged, tampered with or is missing.

Photographs, videos, packaging details and other information may be requested to assist with the investigation.

9. Incorrect or Missing Product

If you receive a product different from the one ordered, or an item appears to be missing from your order, please contact us as soon as possible.

We may request:

  • Order number

  • Photographs

  • Unboxing video

  • Packaging photographs

  • Product tags

  • Shipping label

  • Other relevant information

We will investigate the issue and provide an appropriate resolution in accordance with our policies and applicable law.

10. Customs, Duties and International Shipping

A&N Jewellers currently focuses on domestic sales within India.

International shipping is not currently offered unless specifically agreed with the customer.

If international shipping is introduced in the future, applicable customs duties, taxes, import charges and delivery conditions will be communicated separately.

11. Delivery Delays

While we work with our logistics partners to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control.

These may include:

  • Extreme weather

  • Natural disasters

  • Transportation disruptions

  • Government restrictions

  • Public holidays

  • Courier operational issues

  • Incorrect delivery information

  • Other unforeseen circumstances

We will make reasonable efforts to assist customers in tracking delayed shipments.

12. Delivery Confirmation

An order may be considered delivered when the applicable courier service records the shipment as delivered to the provided delivery address or authorised recipient.

If you believe an order has been incorrectly marked as delivered, please contact us immediately so that we can investigate with the logistics provider.

13. Returns & Exchanges

Shipping arrangements for returns and exchanges are governed by our Returns, Refunds & Exchange Policy.

Customers should not send jewellery back to A&N Jewellers without first receiving return instructions or confirmation from us.

14. Contact Us

For questions regarding shipping, delivery or an existing order, please contact:

A&N Jewellers
129, Dattatreya Nagar,
Nagpur, Maharashtra – 440024, India

Email: anjewellersofficial@gmail.com
Phone: +91 9767084334

We will be happy to assist you.